Service Management

In a busy marketplace, a key differentiator is more often than not customer service. Providing top class ongoing and after-sales service  is what helps you attract, retain and delight customers while growing profitability. Being able to offer this kind of service relies on accurate information and data, complex logistics and a full view of a customer’s interactions and transactions with the business.

Epicor service management software helps you coordinate your service centre processes to get the most out of your team, while saving costs and providing a great experience for customers. Whether you offer in the field or in-house service, this solution can give you visibility and control of contractual obligations, service level agreements (SLAs) and warranties to benefit your organisation and the customer.

Epicor Service Management helps you:

  • Gain full visibility of customer SLAs, potential risks and compliance problems
  • Save money and deliver a better customer experience by enabling more efficient resource and visit planning with preventive maintenance scheduling, serial number and contract management
  • Empower your field team with full integration with Field Service – your representatives will have access to knowledge bases, existing customer service calls, warranty information and contracts
Service desk headset

Epicor service management solutions help you deliver a seamless and valuable experience to your customers whilst increasing revenue and retention.