Clear Business Outcome is a tight-knit group of carefully curated individuals who not only have knowledge, experience and talent in terms of ERP implementation and support, but also are warm, friendly and approachable.
It was important for us to build a team of people we trust to help our customers succeed. ERP projects often meaning spending a lot of time with your consultants – we want them to slot in seamlessly with your team and be a pleasure to work with.
Leaning on his network from his days at Epicor, our Managing Director and Founder Damien has brought in the best and brightest from the industry, adding up to an impressive 250 years’ combined experience in the ERP industry.
Suffice to say, with Clear Business Outcome, you're in good company.
Damien founded Clear Business Outcome in 2010 and has more than 25 years experience in the Epicor ERP world having been the VP of Consultancy for Epicor.
Eva is a linguist by trade. She’s fluent in Swedish, German and French with a grounding in Spanish and Portuguese – making her a key part of our global deployment projects. With years of experience in customer services, as well as ERP, Eva is the powerhouse behind the consulting team, ensuring customer needs are consistently met time after time.
Neil is a founding member of CBO who’s admired and respected by our customers for not only his knowledge of business systems, but for his unique personality and approach. Since 2016, Neil has headed up our consulting team, as well as providing his own industry-leading consultancy skills.
Richard has lived and breathed Epicor ERP since the late 1990s and has led a huge and diverse set of projects. He helps Neil spread the ethos and values of CBO within the consulting team and continues to lead projects, using his extensive experience to deliver excellent outcomes for our customers.
Having joined CBO in 2016 Sonia has used her skill and experience in customer support to develop our Support Processes and approach to match the delivery levels of the consultancy team. She manages our support team from our Sunderland Support Office and continues to guide and mentor our Academy intake.
Ben started working with us in 2013 as part of our graduate development programme, and has emerged as an exceptional talent in using the Epicor Internet Component Environment (ICE) toolkit. His deep technical capabilities combine fluidly with a flair for imagination and problem solving to deliver real business value to all of our customers on a variety of projects. Ben now provides Neil with much needed time by leading the technical consultancy team.
Joanna joined us in early 2019 as a Project Manager with previous experience as an end-user of SAP and other ERP/CRP systems. She works closely with Lee and Neil on current and upcoming projects and possesses superb organizational skills that will keep any project under control. Joanna has previously worked for a global pharmaceutical company and has carried over her understanding of large and local business functionality through her work across US and European regions.
Oli is another early graduate from our development programme and is a fully certified and capable application consultant with a deep understanding of business process and the role that Epicor ERP plays in supporting those. He has worked individually and in teams to deliver successful projects in manufacturing and distribution since he started in 2013.
Joe joined CBO in 2017 as part of our Academy programme and has since successfully completed the Epicor certification process. He now reports to Sonia, and with guidance and assistance from the consulting team, provide support to our customers old and new.
Pat has a long history in ERP Project Management as well as being a part-qualified accountant. Pat has been involved in the Epicor world since the mid-90s and has worked on a vast range of projects in many different countries. Pat has a specialism in multi-country / company project rollouts and has a deep knowledge of the financial capabilities of Epicor ERP.
Ross’ Epicor experience dates back to 2007 when he successfully implemented Epicor ERP at a precision engineering and manufacturing company in the high-performance automotive space. Ross started with CBO in 2014 and has worked on several major projects in the UK and Europe since then. Ross has an excellent knowledge of Epicor ERP and a real-world approach that delivers excellence and satisfaction every time.
Luke joined CBO at the beginning of 2015 after a 17 year stint at Epicor where he was the leading light in Service Connect, the Epicor ERP integration tool. Luke has continued in this vein with CBO and supports many major customers with complex integrations.
As an ex-IT manager at two Epicor customers Mike has a wide experience on the application and toolset within Epicor ERP. Mike has worked for CBO since 2012 and has starred in some of the largest and most complex Epicor ERP implementations in the UK.
Tony joined CBO from a customer in 2011 and specialises in integration work. Whether it is an existing website, a CRM system, a 3rd Party Logistics company, Tony has done them all and has worked with the largest of companies using Epicor ERP. Tony is fully capable of working with the entire Epicor ICE toolset.
Simon is a founding member of CBO joining at the beginning of 2011, leaving Epicor after 15 years’ service. Simon has all the technical skills in current and legacy Epicor projects and also a great understanding of business process and how to best align the ERP system to support those. Simon has worked around the globe for both Epicor and CBO and has led and developed technical expertise in many countries.
Pen joined CBO in 2011 after 15 years at Epicor. Pen has always been a technologist and continues to lead the field in installation and tuning of Epicor ERP and its satellite sub-systems.
Rav is a qualified accountant who came to us from one of our clients where he was interim Finance Director. As a result, he came to us with real-world client-side experience that’s proven invaluable to numerous projects. Rav is patient, has an eye for detail and an excellent understanding of accounting principles within and the Epicor product.
Alex joined the CBO team in May 2018 with an MA in Sustainability from Northumbria University where his focus was on improving business performance and profitability through effective systems and processes. Having completed his Epicor Level 1 Certifications, and with his ICT expertise and background, Alex now reports to Sonia and is committed to providing excellent customer support and problem solving to achieve systems integration for successful business development.
Alexandre de Jesus Bento
Principal Finance Consultant
Alex first crossed paths with Damien in 2008 when he was hired as an associate consultant for Epicor. He rapidly became one of the best finance consultants Damien had worked with and he implemented successful projects in the UK and Europe before relocating to Dubai. In the intervening years he has honed his skill and gained vast experience and then joined CBO in 2017. He is a Principal Finance Consultant and leads our finance practice being admired by everyone he works with.
Richard began working for Epicor 20 years ago and was pulled into the Consulting team from his support role 2 years later. He was soon a leading consultant with vast knowledge of business and the Epicor ERP software. Over the years he has worked on many projects and led them to success. After several attempts over the last few years we have been lucky enough to welcome him on board to CBO in 2018 and are looking forward to working with him for many years to come.
Rob has worked for Epicor for many years and specialises on tools, developing all manner of customisations using the Epicor ERP toolkit. Rob joined CBO in 2017 as Epicor were moving more technical work out to their off-shore team in India. Rob wanted more interesting work and to really get involved in projects and chose CBO to work with as the most experienced and successful Epicor implementation team.
<em>Another recent addition to the team, Conor graduated from the University of Sunderland with a degree in Business and Applied Management and arrives fresh from 12 months in the USA working within the hospitality industry. At the start of his Clear Business Outcome journey, he has now completed his first Epicor certification track and is excited to join our growing Support Team.</em>
Adam joined the CBO team in January 2019 as a Support Consultant and has recently completed his Epicor University Level 1 Certification. Joining us via our Academy programme, he has a degree in Business Studies that will prove vital to understanding the broader value of Epicor ERP to businesses. He currently reports to Sonia for guidance during the training process.
Adam is an English Literature MA graduate with broad experience in marketing, sales, events and PR. He’ll be putting his copy-writing and digital skills to use by looking after our website and social media presence while also creating informative content for our clients. He has recently completed his Manufacturing and Distribution Level 1 Certificate and is committed to gaining as much insight into the ERP world as possible.
Hazel joined CBO in 2019, bringing over 30 years’ experience of ERP system implementation to the team as a Client Project Manager and as a Project Manager for Epicor Software. She has a strong Manufacturing and Materials background which is supplemented by her Commercial and Finance knowledge, providing a strong foundation in ERP Project Management.
Sarah joined Epicor in 1996 and spent eight years in Support before joining the Consulting Team lead by Damien. Sarah’s knowledge of financials and how these modules impact finance areas helps customers understand the importance of ERP integration. After working as a Finance Manger on-site for two years, Sarah joined CBO in 2018.
Josh joined CBO at the beginning 2019, having previously been an Epicor customer for several years. While being a member of the business system support team as an Epicor customer, Josh provided application support and development along with developing technical skills. Josh is looking forward to developing his Epicor knowledge and his consulting skills with the CBO team.
Rachael is a new addition and joined the team in July 2019 as a Support Consultant as part of our Academy program. Graduating from the University of Sunderland with a degree in Accounting and Finance, she will be working through her Epicor Certifications at the start of her CBO journey and is excited to bring her finance knowledge to our expanding Support set up.
Amer arrives alongside Rachael as a new addition to the Support Team. His Accounting and Finance BA from University of Sunderland will augment our current skillset once he completes his Epicor training. He is excited to get started, increase his Epicor knowledge and put into practice his financial knowledge.
Dusan has worked with ERP systems since 2004 and started his consulting career as part of the Epicor Professional Services team led by Damien in 2008. Since then, he has worked for Epicor partners as a Project Leader and has provided project management and consulting services for retail, distribution, manufacturing, and finance modules to customers around the Middle East region. Dusan joined CBO in 2014 and his application, analytical and business skills make him an important part of our consulting team.
Lee is someone else who has long-standing relationship with Damien as he worked for Epicor customers over the last 14 years. Following that he worked for SAP B1 partners as a Project & Delivery Manager and we were delighted when he approached CBO to get back into the Epicor world. Joining CBO in 2017 he has since led major projects to successful conclusions and is liked and highly respected by both the CBO team and by the customers he has worked with.
We first met Phil at an Epicor user group meeting and immediately felt respect for one who was involved in a business turnaround at an Epicor customer. Following our conversation that customer selected CBO to work with in re-implementing an Epicor upgrade where Phil took on the lions share of the work with guidance and input from CBO. Following a highly successful project Phil continued to develop the use of Epicor in the business and, after a couple of years, felt the need to spread his wings. With due respect for the customer’s needs Phil joined CBO in 2017 and has since worked on multiple projects gaining experience all the time. A great addition to the most experienced Epicor ERP team in the world.