Our Team

Clear Business Outcome is a tight-knit group of carefully curated individuals who not only have knowledge, experience and talent in terms of ERP implementation and support, but also are warm, friendly and approachable.

It was important for us to build a team of people we trust to help our customers succeed. ERP projects often meaning spending a lot of time with your consultants – we want them to slot in seamlessly with your team and be a pleasure to work with.

Leaning on his network from his days at Epicor, our Managing Director and Founder Damien has brought in the best and brightest from the industry, adding up to an impressive 250 years’ combined experience in the ERP industry.

Suffice to say, with Clear Business Outcome, you're in good company.

Damien Sullivan

Damien Sullivan

Director

Damien founded Clear Business Outcome in 2010 and has  more than 25 years experience in the Epicor ERP world having been the VP of Consultancy for Epicor.

Eva Sullivan

Eva Sullivan

Director

Eva is a linguist by trade. She’s fluent in Swedish, German and French with a grounding in Spanish and Portuguese – making her a key part of our global deployment projects. With years of experience in customer services, as well as ERP, Eva is the powerhouse behind the consulting team, ensuring customer needs are consistently met time after time.

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Neil Holdsworth

Director

Neil is a founding member of CBO who’s admired and respected by our customers for not only his knowledge of business systems, but for his unique personality and approach. Since 2016, Neil has headed up our consulting team, as well as providing his own industry-leading consultancy skills.

Richard Hipgrave

Richard Hipgrave

Principal Consultant

Richard has lived and breathed Epicor ERP since the late 1990s and has led a huge and diverse set of projects. He helps Neil spread the ethos and values of CBO within the consulting team and continues to lead projects, using his extensive experience to deliver excellent outcomes for our customers.

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Sonia Bayliss

Support Manager

Having joined CBO in 2016 Sonia has used her skill and experience in customer support to develop our Support Processes and approach to match the delivery levels of the consultancy team. She manages our support team from our Sunderland Support Office and continues to guide and mentor our Academy intake.

Ben Wheeldon

Ben Wheeldon

Technical Lead

Ben started working with us in 2013 as part of our graduate development programme, and has emerged as an exceptional talent in using the Epicor Internet Component Environment (ICE) toolkit. His deep technical capabilities combine fluidly with a flair for imagination and problem solving to deliver real business value to all of our customers on a variety of projects. Ben now provides Neil with much needed time by leading the technical consultancy team.

John Atherley

John Atherley

Consultant

Given John’s background in IT management for 3 Epicor customers he provides real-world experience in delivering both technical and application consultancy for our customers. John also has responsibilities in the Support team and has developed our enhanced Sentinel service.

Oliver Matthews

Oliver Matthews

Consultant

Oli is another early graduate from our development programme and is a fully certified and capable application consultant with a deep understanding of business process and the role that Epicor ERP plays in supporting those. He has worked individually and in teams to deliver successful projects in manufacturing and distribution since he started in 2013.

Ed Ruddy and Joe Moorby

Edward Ruddy & Joe Moorby

Support

Ed and Joe joined CBO in 2017 as part of our Academy programme and have since successfully completed the Epicor certification process. They now report to Sonia and, with guidance and assistance from the consulting team, provide support to our customers old and new.

Pat Plant

Pat Plant

Project Manager

Pat has a long history in ERP Project Management as well as being a part-qualified accountant. Pat has been involved in the Epicor world since the mid-90s and has worked on a vast range of projects in many different countries. Pat has a specialism in multi-country / company project rollouts and has a deep knowledge of the financial capabilities of Epicor ERP.

Ross Brumwell

Ross Brumwell

Senior Consultant

Ross’ Epicor experience dates back to 2007 when he successfully implemented Epicor ERP at a precision engineering and manufacturing company in the high-performance automotive space. Ross started with CBO in 2014 and has worked on several major projects in the UK and Europe since then. Ross has an excellent knowledge of Epicor ERP and a real-world approach that delivers excellence and satisfaction every time.

Luke McAvoy

Luke McAvoy

Technical Consultant

Luke joined CBO at the beginning of 2015 after a 17 year stint at Epicor where he was the leading light in Service Connect, the Epicor ERP integration tool. Luke has continued in this vein with CBO and supports many major customers with complex integrations.

Mike Armstrong

Mike Armstrong

Technical Consultant

As an ex-IT manager at two Epicor customers Mike has a wide experience on the application and toolset within Epicor ERP. Mike has worked for CBO since 2012 and has starred in some of the largest and most complex Epicor ERP implementations in the UK.

Tony Wheeldon

Tony Wheeldon

Technical Consultant

Tony joined CBO from a customer in 2011 and specialises in integration work. Whether it is an existing website, a CRM system, a 3rd Party Logistics company, Tony has done them all and has worked with the largest of companies using Epicor ERP. Tony is fully capable of working with the entire Epicor ICE toolset.

Simon Graham

Simon Graham

Senior Consultant

Simon is a founding member of CBO joining at the beginning of 2011, leaving Epicor after 15 years’ service. Simon has all the technical skills in current and legacy Epicor projects and also a great understanding of business process and how to best align the ERP system to support those. Simon has worked around the globe for both Epicor and CBO and has led and developed technical expertise in many countries.

Pen Ripley

Pen Graham

Technology Consultant

Pen joined CBO in 2011 after 15 years at Epicor. Pen has always been a technologist and continues to lead the field in installation and tuning of Epicor ERP and its satellite sub-systems.

Ravinder Gill

Ravinder Gill

Consultant

Rav is a qualified accountant who came to us from one of our clients where he was interim Finance Director. As a result, he came to us with real-world client-side experience that’s proven invaluable to numerous projects. Rav is patient, has an eye for detail and an excellent understanding of accounting principles within and the Epicor product.

Zach Sullivan

Zach Sullivan

Sales Support Apprentice

Zach joined in October 2017 and is beginning to learn the business. Amongst his many skills Zach counts art and graphic design and is helping develop our brand presence in the digital and analogue worlds.

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Alexandre de Jesus Bento

Principal Finance Consultant

Alex first crossed paths with Damien in 2008 when he was hired as an associate consultant for Epicor. He rapidly became one of the best finance consultants Damien had worked with and he implemented successful projects in the UK and Europe before relocating to Dubai. In the intervening years he has honed his skill and gained vast experience and then joined CBO in 2017. He is a Principal Finance Consultant and leads our finance practice being admired by everyone he works with.

Richard Townend

Principal Consultant

Richard began working for Epicor 20 years ago and was pulled into the Consulting team from his support role 2 years later. He was soon a leading consultant with vast knowledge of business and the Epicor ERP software. Over the years he has worked on many projects and led them to success. After several attempts over the last few years we have been lucky enough to welcome him on board to CBO in 2018 and are looking forward to working with him for many years to come.

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Rob Naish

Technical Consultant

Rob has worked for Epicor for many years and specialises on tools, developing all manner of customisations using the Epicor ERP toolkit. Rob joined CBO in 2017 as Epicor were moving more technical work out to their off-shore team in India. Rob wanted more interesting work and to really get involved in projects and chose CBO to work with as the most experienced and successful Epicor implementation team.

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Lee Bennett

Project Manager

Lee is someone else who has long-standing relationship with Damien as he worked for Epicor customers over the last 14 years. Following that he worked for SAP B1 partners as a Project & Delivery Manager and we were delighted when he approached CBO to get back into the Epicor world. Joining CBO in 2017 he has since led major projects to successful conclusions and is liked and highly respected by both the CBO team and by the customers he has worked with.

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Phil Hull

Application Consultant

We first met Phil at an Epicor user group meeting and immediately felt respect for one who was involved in a business turnaround at an Epicor customer. Following our conversation that customer selected CBO to work with in re-implementing an Epicor upgrade where Phil took on the lions share of the work with guidance and input from CBO. Following a highly successful project Phil continued to develop the use of Epicor in the business and, after a couple of years, felt the need to spread his wings. With due respect for the customer’s needs Phil joined CBO in 2017 and has since worked on multiple projects gaining experience all the time. A great addition to the most experienced Epicor ERP team in the world.

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Gemma Lonsdale

Business Development Manager

With CBO becoming an Epicor ERP reseller in 2017 we decided we needed someone to help us with Business Development although were wary of hiring an ‘ERP sales guy’. Gemma’s attitude, ethos and work ethic fit the team perfectly and a group of cynical consultants are delighted with the way Gemma works and fits in with the team. Covering all the skills that are missing from our repertoire we are positive that Gemma will contribute greatly to the success of CBO and our customers projects.