EPICOR KINETIC SERVICE AND ASSET MANAGEMENT

WHY EPICOR KINETIC SERVICE AND ASSET MANAGEMENT?

Improved visibility

Gain full visibility of customer SLAs, potential risks and compliance problems.

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Be more efficient

Save money and deliver a better customer experience by enabling more efficient resource and visit planning with preventive maintenance scheduling, serial number and contract management.

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Empower your field team

Empower your field team with full integration with Field Service – your representatives will have access to knowledge bases, existing customer service calls, warranty information and contracts.

EPICOR KINETIC SERVICE AND ASSET MANAGEMENT CAPABILITIES

Service Management

Provide a seamless and streamlined customer experience with access to powerful and vital contract and case data.

  • Enable timely and accurate execution of service contracts for specific products, customers and SLAs

  • Efficiently manage and record all customer interactions across your organisation and provide service representatives with seamless access to relevant case information

  • Bring together contributions from across the organisation to provide more value to the customer with Epicor Kinetic Social Enterprise

Maintenance Management

A comprehensive toolset for critical production and facilities equipment maintenance.

  • Schedule facilities and production equipment for maintenance based on predefined intervals, usage, time, or via manual requests

  • Automatically create maintenance work orders when preventative maintenance is due

  • Schedule equipment downtime and trade resources and materials as needed

  • Maintain all equipment, material and work histories

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Field Service Automation

Enhance the productivity of your field operations with mobile automation and enhanced integration.

  • Seamlessly connect your office and field staff with the information and processes they need to delight customers

  • Integrate people and information to empower your workforce to enhance the flow of business and technical information

  • Manage contracts, warranties and assets from anywhere and from any device

  • Track service stock accurately at mobile locations

DELIGHT YOUR CUSTOMERS