WHY EPICOR KINETIC SERVICE AND ASSET MANAGEMENT?
Gain full visibility of customer SLAs, potential risks and compliance problems.
Be more efficient
Save money and deliver a better customer experience by enabling more efficient resource and visit planning with preventive maintenance scheduling, serial number and contract management.
Empower your field team
Empower your field team with full integration with Field Service – your representatives will have access to knowledge bases, existing customer service calls, warranty information and contracts.
EPICOR KINETIC SERVICE AND ASSET MANAGEMENT CAPABILITIES
Provide a seamless and streamlined customer experience with access to powerful and vital contract and case data.
Enable timely and accurate execution of service contracts for specific products, customers and SLAs
Efficiently manage and record all customer interactions across your organisation and provide service representatives with seamless access to relevant case information
Bring together contributions from across the organisation to provide more value to the customer with Epicor Kinetic Social Enterprise
A comprehensive toolset for critical production and facilities equipment maintenance.
Schedule facilities and production equipment for maintenance based on predefined intervals, usage, time, or via manual requests
Automatically create maintenance work orders when preventative maintenance is due
Schedule equipment downtime and trade resources and materials as needed
Maintain all equipment, material and work histories
Field Service Automation
Enhance the productivity of your field operations with mobile automation and enhanced integration.
Seamlessly connect your office and field staff with the information and processes they need to delight customers
Integrate people and information to empower your workforce to enhance the flow of business and technical information
Manage contracts, warranties and assets from anywhere and from any device
Track service stock accurately at mobile locations