We’ve invested heavily in building the right team. We look at industry knowledge and expertise, but we also look at values. If an individual holds the same values as us as an organisation, we invest in their development to make them into industry-leading ERP professionals. Above all – we want you to be able to work side-by-side with them.
That being said, we are proud to boast of 350 years of industry experience in ERP in our team, many of those years being spent either with Epicor ERP or working client-side on Epicor.
Alexandre De Jesus Bento
Damien founded Clear Business Outcome in 2010 and has more than 25 years experience in the Epicor ERP world having been the VP of Consultancy for Epicor.
Eva is a linguist by trade. She’s fluent in Swedish, German and French with a grounding in Spanish and Portuguese – making her a key part of our global deployment projects. Eva manages all the transactional finance within the business.
Neil is a founding member of CBO who’s admired and respected by our customers for not only his knowledge of business systems, but for his unique personality and approach. Since 2016, Neil has headed up our consulting team, as well as providing his own industry-leading consultancy skills.
Barry Joined CBO in late 2019 to formalise the sales organisation in CBO. He brings with him a wealth of Epicor experience and has spent 25 years in ERP and Supply Chain Solutions. Barry’s career initially began at Oracle Corporation where he started out as a consultant, moving into other commercial and management roles over his 11 year tenure there. His experience and customer centric approach to business were key requirements that CBO had been looking to secure for some time.
Richard has lived and breathed Epicor ERP since the late 1990s and has led a huge and diverse set of projects. He helps Neil spread the ethos and values of CBO within the consulting team and continues to lead projects, using his extensive experience to deliver excellent outcomes for our customers.
Richard began working for Epicor 20 years ago and was pulled into the Consulting team from his support role 2 years later. He was soon a leading consultant with vast knowledge of business and the Epicor ERP software. Over the years he has worked on many projects and led them to success. He joined CBO in 2018.
Alex first crossed paths with Damien in 2008 when he was hired as an associate consultant for Epicor. He has implemented successful projects in the UK and Europe before relocating to Dubai. In the intervening years he has honed his skill and gained vast experience and then joined CBO in 2017. He is a Principal Finance Consultant and leads on our finance practice.
Dusan has worked with ERP systems since 2004. Since then, he has worked for Epicor partners as a Project Leader and has provided project management and consulting services for retail, distribution, manufacturing, and finance modules to customers around the Middle East region. Dusan joined CBO in 2014 and his application, analytical and business skills make him an important part of our consulting team.
Ross’ Epicor experience dates back to 2007 when he successfully implemented Epicor ERP at a precision engineering and manufacturing company in the high-performance automotive space. Ross started with CBO in 2014 and has worked on several major projects in the UK and Europe since then. Ross has an excellent knowledge of Epicor ERP and a real-world approach that delivers excellence and satisfaction every time.
Simon is a founding member of CBO joining at the beginning of 2011, leaving Epicor after 15 years’ service. Simon has all the technical skills in current and legacy Epicor projects and also a great understanding of business process and how to best align the ERP system to support those. Simon has worked around the globe for both Epicor and CBO and has led and developed technical expertise in many countries.
Ben joined CBO in 2013 from our graduate development programme, and has emerged as an exceptional talent in using the Epicor Internet Component Environment (ICE) toolkit. His deep technical capabilities combine fluidly with a flair for imagination and problem solving to deliver real business value to our customers. Ben now heads up the technical consultant team, providing Neil with much needed breathing space.
Luke joined CBO at the beginning of 2015 after a 17 year stint at Epicor where he was the leading light in Service Connect, the Epicor ERP integration tool. Luke has continued in this vein with CBO and now supports many major customers with complex integrations.
As an ex-IT manager at two Epicor customers Mike has a wide experience on the application and toolset within Epicor ERP. Mike has worked for CBO since 2012 and has starred in some of the largest and most complex Epicor ERP implementations in the UK.
Tony joined CBO from a customer in 2011 and specialises in integration work. Whether it is an existing website, a CRM system, a 3rd Party Logistics company, Tony has done them all and has worked with the largest of companies using Epicor ERP. Tony is fully capable of working with the entire Epicor ICE toolset.
Rob has worked for Epicor for many years and specialises on tools, developing all manner of customisations using the Epicor ERP toolkit. Rob joined CBO in 2017 as Epicor were moving more technical work out to their off-shore team in India. Rob wanted more interesting work and to really get involved in projects and chose CBO to work with as the most experienced and successful Epicor implementation team.
Josh joined CBO at the beginning 2019, having previously been an Epicor customer for several years. While being a member of the business system support team as an Epicor customer, Josh provided application support and development along with developing technical skills. Josh is looking forward to developing his Epicor knowledge and his consulting skills with the CBO team.
Pen joined CBO in 2011 after 15 years at Epicor. Pen has always been a technologist and continues to lead the field in installation and tuning of Epicor ERP and its satellite sub-systems.
Sarah joined Epicor in 1996 and spent eight years in Support before joining the Consulting Team lead by Damien. Sarah’s knowledge of financials and how these modules impact finance areas helps customers understand the importance of ERP integration. After working as a Finance Manger on-site for two years, Sarah joined CBO in 2018.
We first met Phil at an Epicor user group meeting and immediately felt respect for one who was involved in a business turnaround at an Epicor customer. Joining CBO in 2017, he has since worked on multiple projects picking up new experience all of the time. A great addition to the most experienced Epicor ERP team in the business.
Pat has a long history in ERP Project Management as well as being a part-qualified accountant. Pat has been involved in the Epicor world since the mid-90s and has worked on a vast range of projects in many different countries. Pat has a specialism in multi-country / company project rollouts and has a deep knowledge of the financial capabilities of Epicor ERP.
Oli is another early graduate from our development programme and is a fully certified and capable application consultant with a deep understanding of business process and the role that Epicor ERP plays in supporting those. He has worked individually and in teams to deliver successful projects in manufacturing and distribution since he started in 2013.
Lee worked with Epicor customers for 15 years before moving on to SAP B1 partners as a Project & Delivery Manager. Joining CBO in 2017, we were delighted when he chose to get back into the Epicor game. He has since led major projects to successful conclusions and is highly respected by both the CBO team and the customers he has worked with.
Joanna joined us in early 2019 with previous experience as an end-user of SAP and other ERP/CRP systems. She works closely with Lee and Neil on current and upcoming projects and possesses superb organizational skills that will keep any project under control. Joanna has previously worked for a global pharmaceutical company and has carried over her understanding of large and local business functionality through her work across the US and Europe.
Hazel joined CBO in 2019, bringing over 30 years experience of ERP implementation as a client Project Manager and Project Manager for Epicor Software. She has a strong manufacturing and materials background that is supplemented by her commercial and finance knowledge, providing a strong foundation for ERP Project Management.
Having joined CBO in 2016 Sonia has used her skill and experience in customer support to develop our Support Processes and approach to match the delivery levels of the consultancy team. She manages our support team from our Sunderland Support Office and continues to guide and mentor our Academy intake.
Alex joined the CBO team in May 2018 with an MSc in Sustainability from Northumbria University, where his focus was on improving business performance and profitability through effective systems and processes. Having completed a number of certifications, including Lean Six Sigma, Alex is committed to providing excellent customer support and problem solving to achieve systems integration for successful business development.
Joe started with the CBO Academy in 2017 after moving to the North East from London. While Joe’s background was originally in hospitality (refining his skills while living in Texas and taking on the Southern hospitality spirit)he has since worked with the Support team, resolving our customer’s issues and providing first class service. More recently Joe has been getting involved in Customer implementations, leading the transformation of data for our customer’s new ERP system.
Adam joined the CBO team in January 2019 as a Support Consultant and has recently completed his Epicor University Level 1 Certification. Joining us via our Academy programme, he has a degree in Business Studies that will prove vital to understanding the broader value of Epicor ERP to businesses. He currently reports to Sonia for guidance during the training process.
Connor graduated from the University of Sunderland with a degree in Business and Applied Management and arrives fresh from 12 months in the USA working within the hospitality industry. At the start of his Clear Business Outcome journey, he has now completed his first Epicor certification track and is excited to join our growing Support Team.
Rachael joined the team in July 2019 as a Support Consultant from our Academy program. Graduating from the University of Sunderland with a degree in Accounting and Finance, she will be working through her Epicor Certifications at the start of her CBO journey and is excited to bring her finance knowledge to our expanding Support set up.
Amer arrives alongside Rachael as a new addition to the Support Team. His Accounting and Finance BA from University of Sunderland will augment our current skillset once he completes his Epicor training. He is excited to get started, increase his Epicor knowledge and put into practice his financial knowledge.
Adam is an English Literature MA graduate with broad experience in marketing, sales, events and PR. He’ll be putting his copy-writing and digital skills to use by looking after our website and social media presence while also creating informative content for our clients. He has recently completed his Manufacturing and Distribution Level 1 Certificate and is committed to gaining as much ERP knowledge as possible.