EPICOR AND KINETIC ERP SUPPORT
Our expert support team are highly responsive and always contactable, allowing you to turn your ERP system into an asset rather than a business challenge
As a successful business, you want your IT team to be focusing on proactive, strategic projects as much as possible, keeping fire-fighting to a minimum. At the same time, your ERP system is a vital part of your business’ eco-system, so you need to ensure it’s supported.
We can provide you with industry-leading Epicor or Kinetic ERP support. You get the benefit of our 350+ years of combined experience with Epicor and Kinetic ERP products, plus the focus and attention of a smaller consultancy business. Our dream team consists of both functional and technical support specialists who can guide you carefully through any storm and keep your ERP ship sailing.
OUR EPICOR AND KINETIC ERP SUPPORT OFFERING
1st, 2nd and 3rd line support
Our experienced team of functional and technical experts can provide ad-hoc and on-going support for your Epicor or Kinetic ERP instance. We can provide support directly to your IT admins, application support team, network administrators and end-users in a timely manner with packages to suit you and your needs.
Managed service
Need that bit of extra peace of mind and support? We offer a fully managed service for Epicor or Kinetic ERP, combining proactive and reactive support – a more comprehensive approach is suitable to many businesses and helps you maximise peace of mind while minimise potential downtime.
WHY CBO FOR EPICOR AND KINETIC ERP SUPPORT?
Friendly and honest
It's the Clear Business Outcome approach to be friendly and honest when we provide our services - and support is no different. We want you and your staff to feel comfortable when engaging with us and we recognise that communication is key. We'll go the extra mile to not only fix a problem, but to ensure it doesn't happen again.
Epicor and Kinetic ERP experts
Our team includes former Epicor employees and highly experienced technical, finance and application experts with client-side experience of deploying Epicor and Kinetic ERP. It's this level of hands on exposure to Epicor that means the ability to troubleshoot from our support staff is second to none.
Responsive and contactable
Our support team consists of five Epicor experts operating from our central Sunderland office. They're contactable throughout the day via phone or email, so you won't be subjected to chat bots or answer machines. It's this responsive and proactive approach that makes our team the best of its kind.