Damien founded Clear Business Outcome in 2010 and has more than 25 years experience in the Epicor ERP world having been the VP of Consultancy for Epicor.
Eva is a linguist by trade. She’s fluent in Swedish, German and French with a grounding in Spanish and Portuguese – making her a key part of our global deployment projects. With years of experience in customer services, as well as ERP, Eva is the powerhouse behind the consulting team, ensuring customer needs are consistently met time after time.
Neil is a founding member of CBO who’s admired and respected by our customers for not only his knowledge of business systems, but for his unique personality and approach. Since 2016, Neil has headed up our consulting team, as well as providing his own industry-leading consultancy skills.
Richard has lived and breathed Epicor ERP since the late 1990s and has led a huge and diverse set of projects. He helps Neil spread the ethos and values of CBO within the consulting team and continues to lead projects, using his extensive experience to deliver excellent outcomes for our customers.
Having joined CBO in 2016 Sonia has used her skill and experience in customer support to develop our Support Processes and approach to match the delivery levels of the consultancy team. She manages our support team from our Sunderland Support Office and continues to guide and mentor our Academy intake.
Ben started working with us in 2013 as part of our graduate development programme, and has emerged as an exceptional talent in using the Epicor Internet Component Environment (ICE) toolkit. His deep technical capabilities combine fluidly with a flair for imagination and problem solving to deliver real business value to all of our customers on a variety of projects. Ben now provides Neil with much needed time by leading the technical consultancy team.
Given John’s background in IT management for 3 Epicor customers he provides real-world experience in delivering both technical and application consultancy for our customers. John also has responsibilities in the Support team and has developed our enhanced Sentinel service.
Oli is another early graduate from our development programme and is a fully certified and capable application consultant with a deep understanding of business process and the role that Epicor ERP plays in supporting those. He has worked individually and in teams to deliver successful projects in manufacturing and distribution since he started in 2013.
Edward Ruddy & Joe Moorby
Ed and Joe joined CBO in 2017 as part of our Academy programme and have since successfully completed the Epicor certification process. They now report to Sonia and, with guidance and assistance from the consulting team, provide support to our customers old and new.
Pat has a long history in ERP Project Management as well as being a part-qualified accountant. Pat has been involved in the Epicor world since the mid-90s and has worked on a vast range of projects in many different countries. Pat has a specialism in multi-country / company project rollouts and has a deep knowledge of the financial capabilities of Epicor ERP.
Ross’ Epicor experience dates back to 2007 when he successfully implemented Epicor ERP at a precision engineering and manufacturing company in the high-performance automotive space. Ross started with CBO in 2014 and has worked on several major projects in the UK and Europe since then. Ross has an excellent knowledge of Epicor ERP and a real-world approach that delivers excellence and satisfaction every time.
Luke joined CBO at the beginning of 2015 after a 17 year stint at Epicor where he was the leading light in Service Connect, the Epicor ERP integration tool. Luke has continued in this vein with CBO and supports many major customers with complex integrations.
As an ex-IT manager at two Epicor customers Mike has a wide experience on the application and toolset within Epicor ERP. Mike has worked for CBO since 2012 and has starred in some of the largest and most complex Epicor ERP implementations in the UK.
Tony joined CBO from a customer in 2011 and specialises in integration work. Whether it is an existing website, a CRM system, a 3rd Party Logistics company, Tony has done them all and has worked with the largest of companies using Epicor ERP. Tony is fully capable of working with the entire Epicor ICE toolset.
Simon is a founding member of CBO joining at the beginning of 2011, leaving Epicor after 15 years’ service. Simon has all the technical skills in current and legacy Epicor projects and also a great understanding of business process and how to best align the ERP system to support those. Simon has worked around the globe for both Epicor and CBO and has led and developed technical expertise in many countries.
Pen joined CBO in 2011 after 15 years at Epicor. Pen has always been a technologist and continues to lead the field in installation and tuning of Epicor ERP and its satellite sub-systems.
Rav is a qualified accountant who came to us from one of our clients where he was interim Finance Director. As a result, he came to us with real-world client-side experience that’s proven invaluable to numerous projects. Rav is patient, has an eye for detail and an excellent understanding of accounting principles within and the Epicor product.
Sales Support Apprentice
Zach joined in October 2017 and is beginning to learn the business. Amongst his many skills Zach counts art and graphic design and is helping develop our brand presence in the digital and analogue worlds.