Why work with an ERP support specialist

Some businesses may ask, why work with an ERP support specialist? Thankfully we’ve considered some of the key benefits.

Whether you’re choosing a new ERP solution or upgrading your current software, any decision you make will lead to huge investments of time, money and resources for your business.

It is our firm belief that working alongside with experienced ERP consultants is the best way to ensure you bring the project in on time, on budget and with minimal fuss.

This is the option of choice for many business that either lack the expertise, or prefer a helping hand when implementing their project.

One of the key advantages is of course the additional support your business will receive, not only during the project, but once the project is completed.

Therefore this blog will give you the key benefits that provide you with an answer to why work with an ERP support specialist.

Expert advice

It may be obvious but a good ERP support specialist will fill in the gaps in your knowledge.

Not only have they worked closely with the software for countless hours, they also have the hands-on experience necessary to deliver a project on time and on budget to your specifications.

One of the ways they achieve this is by utilising their experience to get the plan right from the start and to manage expectations.

If some of your requirements may lead to future pitfalls, they can advise on how to minimise this and take proactive steps to fix problems before they occur.

They’ll keep your requirements realistic while being positive enough to accommodate them and recognise your key business needs.

It’s best to go into a major project with your eyes wide open, and the years of experience that comes from a good ERP support specialist will ensure that is the case.

Impartiality

It’s fair to say that change can be unsettling for any organisation.

This is particularly true for individuals who are most keenly affected by it. In the case of an ERP project, multiple departments can be unsettled at once, and problems can arise when there is no impartial outsider to help settle cross-departmental disputes.

Working with an ERP support specialist that is impartial can help you move beyond petty squabbles and keep your business focused on the process that matters – delivering a software that will take will business to the next levels in efficiency and profitability.

Post-project support

One of the biggest benefits of working with an ERP support specialist is the support that comes after the project is completed.

When deciding on why a new implementation or upgrade needs to take place, post-project support is often an afterthought.

However, with your support specialist, you can count on round the clock assistance that will ensure the smooth-running of your software for years to come.

Leaning on an expert for help not only prevents unwanted downtime, but also guards against your systems and processing deteriorating with time.

Working with a specialist ensures the high standards you have set for your new software is maintained well into the future – and that you continue to see the benefits of your investment for years to come.

Would you like to learn more about CBO’s ERP support? Simply click here to talk to a CBO consultant.