Month: August 2017

Why integrating your ERP and CRM systems is a good idea

In a world where business – and particularly sales and marketing – is increasingly being driven by intense personalisation and customisation, having easy access to critical information about your customers and prospects is key. This is why many businesses rely on Customer Relationship Management (CRM) software to hold valuable data about their customer base. While …

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What makes a good business process?

A well-designed and effectively executed business process can mean the difference between success and failure in a business. Business processes aren’t just what businesses “do” – they define and dictate what businesses are and how they deliver value both internally and to their customers. But when it comes to business processes, what does “good” look …

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Why you need to improve your business process

Running a successful business, fundamentally, comes down to two things: delivering quality products and/or services to your customers, and not spending too much money while you’re doing it. When someone within a business suspects that one (or both) of these aren’t happening, they can often find themselves at the start of a long and dark …

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