August 2017

Why integrating your ERP and CRM systems is a good idea

In a world where business – and particularly sales and marketing – is increasingly being driven by intense personalisation and customisation, having easy access to critical information about your customers and prospects is key. This is why many businesses rely on Customer Relationship Management (CRM) software to hold valuable data about their customer base. While […]

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good business process

What makes a good business process?

A well-designed and effectively executed business process can mean the difference between success and failure in a business. Business processes aren’t just what businesses “do” – they define and dictate what businesses are and how they deliver value both internally and to their customers. But when it comes to business processes, what does “good” look

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improve business process efficiency

Why you need to improve your business process efficiency

As with most things in business, a great approach to improving your process is – if you’ll excuse the cliché – taking a helicopter view of things. This more often than not will specifically involve examining and analysing your business process. Business process improvement is key not only to ensuring maximum efficiency and minimum spend

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